COPC webinar
COPC webinar providing insights and methodologies on how to improve the customer experience and lower costs by reducing staff attrition. https://attendee.gotowebinar.com/ recording/8924443773090741506
COPC webinar providing insights and methodologies on how to improve the customer experience and lower costs by reducing staff attrition. https://attendee.gotowebinar.com/ recording/8924443773090741506
Come and see us at Continuous Improvement: Change for the Better, at the Manchester Conference Centre on May 27 2015. Open Forum Events in association with the Institute for Continuous Improvement in the Public Sector (ICiPS) are hosting their second annual…
The recent findings of the Fit To Change report, published by the IT services group Fujitsu, finds that companies are struggling to keep pace with a rapidly changing business environment, putting their futures at risk. According to a survey of…
It was good to read that Jaguar Land Rover (JLR) are creating 1,300 new manufacturing jobs in the West Midlands. What was once a struggling car brand has really turned itself around with new models and increasing production for the…
Customer satisfaction is the key to retaining customers and gaining new ones to grow your business. With a manufacturing company often the only interaction your customer has is with your goods, but if you are a service company then your…
Tangible output: Service operations are typically found in banking, hospitality, advertising, consultancy and the public sector. The output of a service firm, such as consultancy or training, is intangible. Manufacturers produce tangible goods, which are physical products that can be…
Lean Consumption for service operations is the application of the lean manufacturing concept to service operations. It is distinct in that Lean services are not concerned with the making of ‘tangible’ products. Lean principles of Continuous Improvement and Respect for…
Customer Satisfaction is the key to retaining customers and to gaining new ones to grow your business. If you don’t keep your customers happy then how will you ever make your business a success? With a manufacturing company often the…
In our last blog we mentioned the concept of Lean Consumption and mentioned the seven Service Wastes. The following are the seven wastes of service that you should endeavour to avoid at all costs if you want to retain customers…
Julie arrived at work still thinking about the radio interview she just heard in the car. A representative from the Cabinet Office was talking about a new initiative trying to encourage every government department to use new working methods that…