Process Change
ChangeWise streamline processes using Lean to increase efficiency, enhance customer interactions with Service Excellence, improve quality with Six Sigma and re-organise work to give greater effectiveness, reduce costs and build competitive advantage.
An organisation is only as effective as it processes
– Geary Rummler
The Benefits
At ChangeWise we make sure you have:
- More effective alignment of your business processes to strategic planning
- Management systems to identify processes that improve customer satisfaction
With these in place you will be able to:
- Realise greater benefits of enhanced quality, improved delivery and reduced cost
- Successfully deliver service improvements to enrich the customer experience
- Motivate, involve and engage employees to own the delivery of change
- Make change sensitive to business-as-usual needs
- Understand your business processes better
- Achieve consistent, standardised documentation
- Embed change into business-as-usual
- Create a continuous improvement culture
What we do
We can provide Process Change through:
- Identifying core processes and aligning them to your strategy
- Prioritising processes for streamlining and enhancing customer experience
- Providing rapid improvement workshops, training and coaching that will:
- Involve employees in improving their process
- Provide training, case-studies and tools
- Map the end-to-end processes
- Remove wasteful steps to Lean the process
- Enhance the customer experience through Service Excellence
- Improve quality control using Six Sigma
- Organise employees around the flow of work
- Identify quick wins and medium-term enhancements
- Plan, action and agree ownership of changes
- Test, document and train for business handover
- Implement and embed new processes
- Creating programmes of improvement initiatives
- Nurturing confident, self-sufficient champions of change
