Julie arrived at work still thinking about the radio interview she just heard in the car. A representative from the Cabinet Office was talking about a new initiative trying to encourage every government department to use new working methods that…
As nature starts to bloom now is a good time for some 5S to encourage your teams to spring clean, de-clutter and start thinking about their workplace organisation with fresh eyes. Imagine if you invited a prospective customer to look around…
Using continuous improvement methods in government The Cabinet Office is helping every government department use new working methods that will help to constantly improve their services (known as ‘continuous improvement’) in their organisations. Continuous improvement involves systematically using methods and…
Poor back office processes create failure demand: Recently a popular government backed savings account provider wrongly mixed up a personal account with a business account and changed the customer’s postal address for their personal account to the business address in error. The error…