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About Us

ChangeWise specialises in streamlining processes using lean to increase efficiency, enhancing customer interactions with Service Excellence techniques, improving quality with Six Sigma tools and reorganising work to provide greater effectiveness, reduce costs and build a competitive advantage. We ensure change is embedded successfully and sustained, using excellent operational management techniques and ways of working.

ChangeWise provides LCS accredited lean training, Rapid Improvement Events, Kaizen workshops and consultancy to companies across the UK and the Republic of Ireland.

Our Philosophy

Business management systems and processes can limit the ability of good organisations from becoming great. Poorly designed processes, work-arounds and ways of working that have grown over the years, like a stream filling up with silt, limit flow and prevent employees from achieving their best.

Successful management of change is essential to meet today’s economic climate and employee engagement is critical to successful change. We engage, train and coach your people in essential tools and techniques enabling them to lead strategic initiatives, streamline processes and continuously improve the business; building competence and the experience to be self-sufficient in sustaining change.

Your organisation will be able to build a continuous improvement culture linked to your strategic objectives enabling you to adapt to your competitive environment.


Our Expertise

At our firm, we specialise in providing leaders with the support to execute individual, team or organisational change. Using a tailored change management framework, our clients can ensure the process, engagement and communications suit your situation and lower the barriers to embedding successful transformations.

ChangeWise will lead, train and coach your employees to embed successful change and build the momentum to continuously improve and adapt to the competitive environment.

Our sector experience

  • Financial Services
  • Higher Education
  • Public Sector
  • Manufacturing
  • Business Process Outsourcing
  • Utilities and water companies

Your environments

  • Professional Services
  • Student & Academic Services
  • Policing Support Centres
  • Back-office Administration Processing
  • Front-office Customer Service Provision
  • Shared Service Centres
  • Customer Relations, Service & Contact Centres
  • Functional & Cellular Manufacturing
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