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Quick Glance Outsourcing – Pensions Administration

Client Objectives

In the business process outsourcing sector, ChangeWise partnered with a final salary pension administrator to implement Project Portfolio Governance, deliver £890k of extra revenue and create a new customer relations centre. In addition to these Change Projects, we also delivered Lean Six Sigma and Operational Excellence initiatives saving approximately £750k per annum.

We have also provided expertise for additional pensions outsourcer clients, including:

  • A comprehensive operational diagnostic review across multiple UK operations (pensions, payroll, employee benefits solutions and shareholder registration services) to identify significant opportunities for improvement (circa 20%).
  • Lean Six Sigma training for 219 people and 37 Team Leaders in Operations Management.
  • End-to-end mapping for all of the pensions processes, identifying the variation between clients and schemes and providing the inputs for an automated workflow system based on optimised skills matching and design considerations for their new target operating model.

Photo by Edward Howell on Unsplash

Interested in looking at how Lean can help your organisation drive productivity whilst reducing cost? Contact us at and let’s talk about how we can help.

ChangeWise believes employee engagement is the foundation for successful Change. Training and coaching your people to use simple continuous improvement techniques will enable your organisation to continuously adapt and stay ahead in a constantly changing and challenging environment.

For updates and interesting Lean Change insights, connect with us on LinkedIn.

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