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Quick Glance Centres of Excellence – Insurance

Lean Six Sigma is highly effective in delivering smart results within the Insurance Industry, specifically where waste and defects are impacting the efficiency and effectiveness of products and services.

Our clients include a major UK general insurance group who required our expertise in creating centres of excellence in the back-office claims, contact and accident repair centres.

We also partnered with a large German Global Retail Insurance Group to deliver multiple operational diagnostic reviews in the UK and India. The scope included identifying opportunities for improving the performance of telephony and back-office claims centres for their pet, commercial and motor insurance products.

Photo by Alessandro Bianchi on Unsplash

Interested in looking at how Lean can help your organisation to improve performance and drive a quality mindset? Contact us at and let’s talk about how we can help.

ChangeWise believes employee engagement is the foundation for successful Change. Training and coaching your people to use simple continuous improvement techniques will enable your organisation to continuously adapt and stay ahead in a constantly changing and challenging environment.

For updates and interesting Lean Change insights, connect with us on LinkedIn.

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