John Seddon's latest book looks at the way Whitehall has affected public services through interference, micro-managing,…
Two pairs of terms often confused, but what is the difference and how do they help us in today’s business and economic environment?
Management is about ensuring day-to-day operations deliver on-time to customers the best products and services with the quality they expect at a price they can afford supported by excellent customer service.
Leadership ensures we don’t remain focussed on the day-to-day by anticipating future customer needs, creating a strategy to deliver them and redesigning the organisation accordingly i.e. adapt and evolve.
Leaders identify the skills and competences needed to get there, and then invest in closing the gap between where we are now and where we want to be. This ranges from securing funding for growth, finding bigger premises, purchasing new, flexible equipment or technology and investing in people.
Training is about staff learning new tools and techniques to use back at the workplace. Through guided use of these new skills they become competent then eventually, with more experience, highly proficient. Thus, development has taken place.
However, sending someone on a training course and expecting them to change the organisation when they return underestimates the learning that has to occur before tangible results are seen. If training is backed up with ongoing coaching and support then their development takes place much quicker.
ChangeWise encourages this learning cycle through our Lean Awareness, Team Based Process Improvement, Achieving Excellent Customer Service and Operational Excellence training courses where your people will receive proven, practical tools and techniques for improving the office, contact centre, factory or academic environment.
These can be delivered on-site and partnered with on-going coaching and mentoring. This supports and encourages further development to maximise individual impact in the organisation through continuous improvement and sustaining change, leaving you to evolve the rest of your business.
Mike Williams says ‘I have taught people these tools and techniques in manufacturing, financial and public services and they have never failed in improving organisational performance. The best results are delivered by combining these courses with regular coaching from an experienced ChangeWise practitioner to give long term, ongoing benefit’
For more information please call Mike Williams on 02380 464 153 or 07866 537 580 or visit our website. www.changewise.co.uk