Customer Engagement Days – Directors’ Club (GB & NI)

Mike Williams of ChangeWise chaired the round-table discussions ‘Back-office Is Too Often a Customer Service Weak-link’ at the 2012 Customer Engagement Day events in Southampton on 27th June, Cardiff on September 20th and Newcastle on 20th November organised by the Directors’ Club (GB & NI). Read more about these events and see this year’s events here.