In our previous Quick Reads, we explored how Total Productive Maintenance (TPM) is an approach…
ChangeWise believes employee engagement is critical to successful change and by working in partnership with organisations of all sizes a new set of affordable training courses have been developed to equip staff with the essential skills they need to continuously improve their workplaces.
Founder, Mike Williams says, “Managing change can be a daunting prospect, especially when your staff numbers are limited, you have to keep a close eye on costs and your customers are demanding more for less, delivered on time, with excellent customer service. These courses are specifically designed with your customer in mind. They will show your people how to use simple tools and techniques to improve their workplace and greatly enhance customer service thereby adapting your organisation to this challenging economic climate.”
ChangeWise works on your business processes to improve their efficiency and effectiveness using Lean which in turn reduces cost, improves quality and enhances customer satisfaction.
ChangeWise helps contact centres improve customer service by reducing the time staff have to spent on non-essential activities and ensuring customers can use their services with the least amount of effort.
ChangeWise recently helped a high-tech manufacturer create a dedicated cell to make a product in far greater numbers with the same amount of people in less time. They also left a highly motivated team of staff equipped to continuously improve their workplace in the future.
ChangeWise tailors its training and consulting services to each organisation’s specific needs. Says Mike Williams, “We’re keen to support businesses to be the best they can be, and encourage them to get in touch so we can help.”
For more information please call Mike Williams on 02380 464 153 or 07866 537 580 or visit www.changewise.co.uk