“The lean review has allowed us to meet our desired SLA’s and improve customer satisfaction through better understanding of our demand and significantly reducing non-value add processing” After completing a ChangeWise Lean Practitioner training course, one candidate submitted the following…
“Prior to the Lean review it would have been easy to assume throwing additional resources at our Call Centre would resolve our issues with overcapacity and failure demand. However, through applying Lean principals, we have found a way to meet…
“Simple Lean prompts like the SECAR method have helped steer us closer to our organisational aspirations of becoming a leading Customer Satisfaction Index (CSI) business” After completing a ChangeWise Lean Practitioner training course, one candidate submitted the following work-place project…
“To significantly improve risk scores and provide our regulators with confidence, it was clear that we needed a streamlined, common approach” After completing a ChangeWise Lean Practitioner training course, one candidate submitted the following work-place project to gain their qualification…
“We have identified substantial financial savings by applying simple Lean principles, many of which have been achieved by eliminating non-value-add activities” After completing a ChangeWise Lean Practitioner training course, one candidate submitted the following work-place project to gain their qualification…
“Our Lean future state will result in significant financial and non-financial benefits, allowing us to provide a more effective service to our customers without the need for additional cost and resource” After completing a ChangeWise Lean Practitioner training course, one…
“The Lean review has allowed us to take ownership of an expensive, fragmented, complicated process, and create a simple, cost-effective, controlled future state that will increase both customer and employee satisfaction” After completing a ChangeWise Lean Practitioner training course, one…
“The Lean review will not only increase efficiency, but also support job satisfaction, communication and enhance team working” After completing a ChangeWise Lean Practitioner training course, one candidate submitted the following work-place project to gain their qualification to LCS Level…
“The Lean review has facilitated the creation of a meaningful set of customer-focused quality measures, which have allowed our business to identify existing bottle necks and defects, and also understand the root cause of issues” After completing a ChangeWise Lean…
“The new Lean process is highly effective in increasing proactive product replacements, generating a more efficient completion, and creating significant cost savings” After completing a ChangeWise Lean Practitioner training course, one candidate submitted the following work-place project to gain their…