In this QuickRead, we take a look at Failure Demand, exploring what it is, where to find it, how to remove it, and why eliminating failure demand will help you reduce operating costs and increase both customer and employee satisfaction. Where…
In a previous QuickRead, we explored the Seven Wastes as defined by Toyota. In this article, we take a look at the ‘Seven Service Wastes’. This is an interpretation of the Seven wastes by Bicheno and Holweg, 2009, adapted for…
When starting an improvement project, have you ever struggled to agree which elements of your business processes are relevant and in scope? This is a common issue for many of our clients at ChangeWise, and we often suggest using a…
In this Quick Read, we take a high-level look at Kanban. We explore where it comes from, what it is and the benefits of implementing. Where did Kanban originate? Kanban is a scheduling system for lean /just-in-time manufacturing, it means…
Have you ever tried using Kano when evaluating your Voice of Customer (VoC) data? This simple Lean Six Sigma technique is a really helpful way to analyse customer needs and determine which new products and services should be invested and…
The speed of change in the world is unprecedented. The nature in which firms provide legal services will change, the way they are structured and operate will be vital to respond to these changes. This presents challenges and opportunities for…
A recent Annual Law Firm Survey highlighted that 75% of UK firms have increased their fee income this year, but profit per equity partner remained flat or reduced. It highlighted: Deterioration in net profit margin, given an increase in volume,…
One of the many clichés overheard in a corporate environment is that ‘a company is only good as its employees’. While this statement is certainly true, it also overlooks the importance of how the company is managed and how crucial…
FD asks MD: “What happens if we spend money on training our people and they leave us?” MD: “What happens if we don’t, and they stay?” Invest in the only training that teaches people to continuously improve their processes for…
Is the productivity gap due to people or process? The government has talked a lot about improving the productivity gap of UK business and their rhetoric seems to focus on staff and individuals not working hard enough. However, in our…