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Quick Glance Case Study: Email Customer Contact

“The lean review has allowed us to meet our desired SLA’s and improve customer satisfaction…

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Quick Glance Case Study: Non-Phone Contact

“Prior to the Lean review it would have been easy to assume throwing additional resources…

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Quick Glance Case Study: Customer Satisfaction Scores

“Simple Lean prompts like the SECAR method have helped steer us closer to our organisational…

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