Poor back office processes create failure demand
7th March 2014
Poor back office processes create failure demand: Recently a popular government backed savings account provider wrongly mixed up…
Customer Engagement Day – Heathrow 27th June
18th September 2013
I was again invited to chair the roundtable discussion on the subject of back office…
A wise change choice: How we helped a leading University control its portfolio of change
30th January 2013
About the project ChangeWise was approached by a leading south coast University which had a…