Continuous Improvement: Change for the Better
Come and see us at Continuous Improvement: Change for the Better, at the Manchester Conference…
Open Forum Events – Managing Change Dec 2014
Thanks for coming to visit us at the Managing Change Conference on the 9th December…
Pace of change ‘too quick’
The recent findings of the Fit To Change report, published by the IT services group…
University of Buckingham New Lean MSc In Continuous Improvement in Public Services
A recent article in The Times highlighted the benefits of a new University of Buckingham…
Jaguar Land Rover
It was good to read that Jaguar Land Rover (JLR) are creating 1,300 new manufacturing…
Achieving Excellent Customer Service
Customer satisfaction is the key to retaining customers and gaining new ones to grow your…
The Key Differences Between Manufacturing and Service Operations
Tangible output: Service operations are typically found in banking, hospitality, advertising, consultancy and the public…
Lean Consumption for Service Operations
Lean Consumption for service operations is the application of the lean manufacturing concept to service…
Keeping Customers Satisfied: Lean Consumption
Customer Satisfaction is the key to retaining customers and to gaining new ones to grow…
The Seven Service Wastes
In our last blog we mentioned the concept of Lean Consumption and mentioned the seven…